Thank you for visiting Soul Scrubs!
You can email us here : hello@soulscrubs.co.za
Our workshop is based in the sunny, Friendly City of Gqeberha (Port Elizabeth) in the Nelson Mandela Metro! If you are based in the area you can most certainly select “local pickup” when checking out – and we will then send you a WhatsApp or SMS, and drop you a pin, to let you know when your order is stitched, packed and ready for collection!
For all other online orders we ship with Fastway – which takes 3 days to main centres and is delivered to your door!
If you would like to request a quote for a business or medical facility volume custom order – please feel free to get in touch via email and we can come back to you!
We love designing Staff Uniforms and helping you put together the perfect colour and print combos for your brand – and finishing off with gorgeous embroidery!
Thank you for your support! We appreciate each of you – and hope that our garments put a spring in your step and a smile on your dial… because you give your heart and soul!
Please read our Term and Conditions here.
TERMS & CONDITIONS
You agreed to and accept our Sales Terms by making a purchase from us, SOUL SCRUBS. Purchases can be made exclusively from our e-commerce shop and SOUL SCRUBS showroom.
Your purchase from us indicates that you have had adequate opportunity to read and understand our Sales Terms and that you have accepted and will comply with these Sales Terms.
You hereby confirm that you are 18 years or older, or have the consent of a legal guardian who is 18 years or older. You must not order products or services from us if you are under 18 years of age or do not have the consent of a legal guardian who is 18 years or older.
If you do not agree to these Sales Terms that bind your purchase from us, please do not purchase from us.
1. PRODUCTS, SERVICES AND ORDERS:
a. You may order from us as displayed and available on our site and in our retail showroom/s.
b. Your order is an offer made to us to purchase products from us (hereinafter “order”).
We may at our discretion accept or reject your order depending on factors such as the availability of the product or service, or our ability to validate payment for these products and or services.
c. It is your responsibility to check the details of your order, including product/service/sizing and pricing, before you complete your order on our website.
d. A binding agreement comes into existence between you and us once you have successfully placed your order, and received an order number and confirmation of the acceptance of the order. No changes to these Sales Terms will be effective unless we agree to the desired changes in writing.
e. SOUL SCRUBS products and services are sold to you for your PERSONAL use only.
You agree not to on-sell, resell, hire or create a business from these products or services without a licensee agreement, authorisation, or written consent.
f. Design Mock-ups are not necessarily a true representation of size, style and finished items. They are an artistic representation created to assist with visualising the design concept, and there may be differences in the finished products. We will not be held responsible for changes or differences between mock-ups and actual manufactured items where said items have not been taken to sampling and approval stage due to tight production and delivery deadlines from the client.
2. RETURNS POLICY
a. There are no returns whatsoever accepted for SOUL SCRUBS goods as all garments and items are made to order and therefore considered custom manufactured goods.
b. All goods that are not held as stock items are considered custom manufactured goods.
c. All goods that have been branded at your specific instance are considered custom manufactured goods.
3. INTELLECTUAL PROPERTY RIGHTS
a. SOUL SCRUBS owns all the Intellectual Property Rights to our Website, business, products, services and branding. This includes but is not limited to; imagery, product, content, branding, trademark, & services.
b. You must not violate our Intellectual Property Rights which violations may include but are not limited to: modifying any of the materials; creating derivative works from the materials; or using our materials for commercial purposes such as on-sale to third parties. The violation of our intellectual property includes the use of content, imagery, product and branding materials.
4. TRADEMARK
a. We own and reserve the exclusive use of the SOUL SCRUBS registered Trade Mark.
b. Use of the SOUL SCRUBS trademark and or trademarked products and services is strictly prohibited without our written consent or a licensee agreement.
5. COPYRIGHT
a. SOUL SCRUBS are the designers and exclusive manufacturers of our handmade and recognisable garments. SOUL SCRUBS reserves the exclusive rights to produce and distribute SOUL SCRUBS trademarked garments. Our original, handmade garments that require our skill and knowledge to produce are protected under copyright law as being works of ‘Artistic Craftsmanship’.
b. Pursuant to the Copyright Act 1978, Act number 98, as per the South African Government Gazette dated 30 June 1978, SOUL SCRUBS owns the copyright in the SOUL SCRUBS garments, has sole and exclusive rights to reproduce, publish and communicate (by way of making the work available online) the SOUL SCRUBS trademarked garments.
6. PRICE AND PAYMENTS:
a. You agree to pay the RRP (recommended retail price) specified on our website or in our showroom at the time that you place your order for the purchase of a product/service, plus any applicable delivery charges based on the delivery options selected by you.
b. SOUL SCRUBS reserves the right to adjust the price of our products at any time if the form of promotional offer, sale, or pricing structure changes.
c. All products are priced in South African Rands. Our products are displayed by default in South African currency. You understand that all currencies are subject to change. Purchases are processed in South African currency. Any delivery fees and insurance charges will be shown separately.
d. You must pay for the product or services by one of the payment methods set out on our website or available in our showroom.
e. Your payment will be processed upon confirmation of your order. You must not pay, or attempt to pay for any product or service through any fraudulent or unlawful means. If your payment is not able to be successfully processed then your order will be subject to cancellation.
7. AVAILABILITY AND CANCELLATION:
a. All purchases made with us are subject to availability. We do our best to keep inventory of fabrics and necessary trims updated, and ensure that services supplied by us are made readily available to you.
b. If there is a considerable delay in dispatching your order, or we cannot provide the purchase by the date of requirement, or if for any reason we cannot supply a product or service you have ordered, we will contact you using the contact details provided by you at the time you placed your order.
c. We reserve the right to refuse the supply of our products or services ordered by you if you breach any of these Sales Terms, or we suspect breach of Sales Terms, including if we believe that you are using the goods for commercial use, such as on-selling, reselling, or hiring SOUL SCRUBS trademarked products or services to third parties without our written consent.
8. DELIVERY:
a. Cost: The cost of shipping will be shown on our website. The delivery costs are for transport with our chosen couriers. The costs do not cover import taxes or customs duties, or liabilities of any kind that may apply in your destination country. We are not responsible for and do not accept any liability for any delays, duties, taxes or levies that may occur in your destination country.
b. Timing: We aim to dispatch your purchase as soon as possible. All individual / small volume orders must allow 7 business days for manufacturing and processing prior to dispatch of product/ services. If we require more than 7 business days for processing, we will notify you of how much manufacture time is required. Volume orders for organisations, companies, clubs and other large groups will be subject to agreed upon delivery dates dependant on lead times needed for manufacturing. Any delivery periods displayed on our website are estimates only, as provided by our couriers of choice: Fastway, Aramex, The Courier Guy, Postnet and DHL International. We will deliver the product to the place of delivery you specify when making your order. Volume order shipping costs will be calculated and invoiced separately and are for the account of the client.
c. Please take into account that product development, pattern making, artwork origination, design and layout, artwork setup, sampling, fabric and trims sourcing is needed for custom orders and will therefore need a minimum 8-12 week lead time. Lead times will be communicated during the process and are subject to change due to circumstances beyond our control, such as load shedding, transport strikes and suppliers being out of stock of fabrics and trims. We are always at the mercy of our suppliers.
d. Responsibility: It is your responsibility to track the delivery of your order. We are not responsible for the goods once they have been collected by the agreed third-party courier, at which time the goods become their responsibility and duty. For international orders, we are not responsible if you are not notified by your country’s postal authority that your order is awaiting payment of any applicable import or customs duties, taxes, levies or other liabilities.
e. Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to request such change. No changes to the agreed upon delivery can be made after goods have been dispatched. If you are not available to take delivery on the agreed delivery date, you may be charged an additional delivery fee for each attempted delivery. It is your responsibility to contact the courier company to arrange another delivery date and time.
f. Risk: Risk of loss, damage or deterioration to any products will pass onto you once the product is dispatched successfully with the courier of your choice and tracking information is successfully passed onto you via digital correspondence.
9. Dispute:
a. Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about our products or services, please contact us electronically at the following email address: hello@soulscrubs.co.za
b. If there is a dispute between us in relation to these Sale Terms please contact us in writing to resolve your dispute. We agree to seek guidance from legal counsel, to resolve any issues that fall outside our policies.
